Effective September 1, 2021

Definitions:

• NO SHOW- a No Show is when any of the following criteria are met:
  • LATE CANCELLATION–When the passenger does not cancel a specific scheduled trip at least one (1) hour prior to the start of the pick-up window time.
    • Late cancellation charge is the one-way fare.
  • CANCELLATION AT DOOR-When the vehicle arrives at the location designated for a specific scheduled trip within the 30-minute pick-up window and the passenger notifies the Driver, at that time, that they no longer need the scheduled trip. This is considered a No Show.
    • No Show charge is 2x the one-way fare.
  • PASSENGER NOT READY-A No Show will also be applied if the Driver cannot reasonably see the passenger approaching the vehicle within the 5-minute wait time that begins when the vehicle arrives at the location for a specific scheduled trip.
    • No Show charge is 2x the one-way fare.

Note on No Shows:

• If a pick up trip is a No Show, Clinton Transit will automatically cancel the return trip.
  • It is the responsibility of the passenger to reschedule the return trip, if still needed.
• Effective September 1, 2021, cancellations on trips must be received one (1) hour prior to the pick up window time, or it will be considered a No Show.
  • Cancellations less than one (1) hour of the scheduled pick-up window time or a no-show at the time of the pick-up, including a cancellation at the door or passenger not ready, is subject to charges up to 2x the one-way fare.
• Divers cannot take cancellation requests. Divers will direct the passenger to cancel trips by calling the Dispatch office or accessing the mobile app or website.
• If a pick-up trip at the passenger’s home is a No Show, Clinton Transit will automatically cancel the return trip.
  • It is the responsibility of the passenger to reschedule the return trip, if still needed.
• Four (4) No Shows will automatically cancel upcoming scheduled trips, including recurring / subscription trips.
• No show charges must be paid by the passenger prior to riding again.
• Driver may only wait 5 minutes before calling in a No Show. Waiting longer will create delays for the rest of the passengers scheduled that day.